AI automation for manufacturers and freight forwarders · Built & Measured
Factories and forwarders lose the same hours: orders, purchase requests and bookings copied out of email, keyed into systems, then chased. I find the few places AI genuinely pays off, build them with your team, and hand them over working. If nothing is worth building yet, I will tell you straight.
The way out
Ergo, from the Greek for work: the system your work runs on. I find what is worth building, in the factory office or on the quote desk, build it, and make it part of how the work runs, end to end.
See how we do itWhere AI is worth it
Hours back, cost per order, win rate. I start where the impact is biggest for the least effort, fix it part by part, then wire the wins into one system, and it all lands in the same place: your profit.
Rate requests and buyer enquiries captured the moment they land, quotes drafted in your voice for a person to check and send, and follow-up until each one books or dies honestly.
Purchase requests, order changes, pre-alerts and invoices read by the system and checked by a person. The same team moves more work.
Orders, purchases and quotes tracked in plain language: what is stuck, what changed this week, which customers and lanes pay. You act on today, not last month.
It all lands in your numbers. Biggest impact, least effort. Part by part, then as one system.
I start with how the work actually runs, in the office or on the quote desk. What gets re-typed, where orders and quotes stall, what nobody can see. From there I pick what gets built first: biggest impact, least effort.
The plan becomes working systems. Requests structured, approvals on screen, quotes drafted and chased, documents pre-filled, built to fit the ERP, TMS and inbox you already run, so it works from day one.
Then I make it stick. I work side by side with your team until it is not a project anymore, it is just how work gets done. You own it, documented and handed over.
This is for you if
In the factory office and on the quote desk, the systems are tooled and the work between them runs out of the inbox. Changes reach people late, requests get re-keyed, and follow-up depends on memory. Pick a case and watch the mess go in, the system do its moves, and the outcome land.
Make it, ship it
Factories and forwarders run on the same paperwork: orders, purchase requests, bookings and documents, copied between email and systems. Pick yours, or work out the hours first. See all industries →
Real work
No borrowed logos. Just work I can stand behind.
Case study
Pulse scores every application for a lean training and recruitment startup against the role, the company, and the hiring manager's notes, checked across 1 000+ companies. Recruiters see the AI score next to their own read; a person makes the call.
Case study
For a travel and car-rental group I turned unstructured enquiry email into structured, usable records: who, what, dates and budget extracted, tracked and ready for fast follow-up. The same intake pattern a forwarder's rate desk or a factory's purchasing inbox needs.
Fair questions
No. Your systems keep doing what they do. I build the layer that runs before and around them: requests captured, approvals on screen, quotes drafted and chased, updates in your voice, wired to the data you already hold.
Because tools alone never stick. I start with how your team works, build only what earns its place, and stay until it is part of everyday work. Integration is the job, not the afterthought.
Yes. I am based in Ho Chi Minh City, so I can work on-site in Vietnam, and remotely with businesses in the US and elsewhere.
It is normal, and it is usually where I start. Turning a shared inbox, emailed rate sheets and spreadsheets into structured, usable data is the foundation move, and the thing I do most.
A few focused hours up front to understand how you work, then short check-ins while I build. I work around your team, not the other way round.
No. You own everything I build. It is documented, your team is trained on it, and ongoing help is optional. If you never need me again, that is a good outcome.
It depends on what is worth building, and sometimes the honest answer is that nothing is, yet. The first conversation is free and I will tell you straight.
Tell me where the work leaks: purchase requests re-keyed, order changes that reach people late, quotes unchased. I will tell you honestly whether AI helps, and what I would build first.
No hype. No stats I can't back. If you don't need it, I'll say so.